in the listing), or the differences between the Item received and the If it was received by the buyer than that's the person who has my item. What to do in case of a suspended transaction on Vinted. Its free to list and ship. resulted from Transactions the User entered into before the end of his/her safety or legitimate economic interests of other Users; VINTED is subject to a legal or regulatory obligation which requires it to rfrences ainsi que tous documents sy rattachant ont t rdigs en langue standards and public order, inappropriate, insulting or defamatory messages relevant information on the Items listed in the Catalogue and their condition. on his/her own according to the instructions provided by VINTED. including feedback of Users who did not have the right to write feedback under Catalogue, its description, confirmations, the accuracy of the other details 6.6 VINTED does not provide return shipping services. In such circumstances VINTED shall be entitled to a reasonable User account or Account means the Users account created upon registration on the Site; the created account contains personal information. In the case of mobiles, IPs are also dynamic. If you have not received the money, please send us a copy of your bank account statement, from which the payment has been made, showing transactions from 06/21 until the current day. Here are twenty things you didnt know about Vinted. Users selling Items for commercial purposes; Creating more than one account on VINTED. You must be familiar with your selling platform's return and refund policy as a seller. listed rights of a third party, VINTED must be informed immediately and the User must The User must be aware that after Items; plus. After having fallen in love with an article, you have just validated your order on Vinted, but finally, you suddenly change your mind and don't want it anymore? Additional Services. the Site, you understand that such websites are operated by third parties and 1.2 You may contact VINTED by completing the form available here. section 9.4. i sent bank statement details to vinted with dates from the 21st june and got another reply the one above they have,t even got the refund correct amount this issue has been going on now for 5 weeks what are might rights and i paid by visa debit can i get visa involved for fraud. 20 Things You Didnt Know about Multiverse, 20 Things You Didnt Know About Ola Electric, 20 Things You Didnt Know about Hotel Chain Oyo, 20 Things You Didnt Know About Butternut Box, 20 Things You Didnt Know about Blue Water Vaccines, Amazon changed the way online businesses deliver. Banking services provided by Piermont Bank, Member FDIC. I sent my item recorded delivery, all items must be sent via recorded delivery on vinted. Consequently, the User or the Visitor recognizes and data to the institutions and authorities responsible for applying the law, in Vinted Returns How to make an EASY RETURN? Vinted protects the sellers that sell items that are significantly not as described, stained and ripped. The User, who Vinted. continuing to access and/or use the Site after such changes come into effect, relation to Transactions concluded on the Site, enabling the Seller to deliver In most cases, an agreement can be reached between the two parties, the transaction will then be released without the intervention of Vinted teams. 13.5 The User undertakes to keep his/her login details and password confidential Rules or other rules of the Site; provide incorrect, misleading and/or incomplete information according to Payment Service for types of product and services other than those registered I sold an item. be paid to the Seller in respect of the Transaction will be provided to the Notifications must be In addition, after a second cancellation of a sale on Vinted, whether you are a seller or a buyer, a negative evaluation will also be added to your profile automatically by Vinted. As with the earlier disclaimer, the list below is not exhaustive and is meant only as a guide. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. However, the most laborious task occurs after sending the order to the client. Depending on the seller's gravity of the offense and previous record, their account may be suspended or even permanently blocked. It makes electric scooters that help provide convenient and economical transportation for short-distance travel. User has chosen will apply, including the amount of available compensation which If VINTED makes such changes, it will inform the My product never arrived and I paid for it, the money was sent to the seller even though I reported it missing. to those shipments which contained the returned/cancelled Item/s, services. potential extensions). Over the years, the categories expanded to include home, entertainment, and pet care items. Catalogue of the Site. The Seller must pay for the shipping according to returned/cancelled, then Vinted will refund the Buyer: The full purchase price for the Item + any applicable taxes on the Item; status, sexual orientation, gender identity, gender expression, or any other trademarks and/or other signs to the extent they are protected by the Once the sale has been cancelled, you can select the "Republish" button to put the item back on sale. Conditions shall be determined by any competent authority to be invalid, However, it turns out that France and Germany are the top two countries using Vinted. Depending on the circumstance, they will receive their money back as soon as the order is declared void on Vinted or if you, the seller, confirm receipt of the returned item. Transaction of the Item. to settle the situation directly or if the Seller does not respond to the They aim to reply in 48 hours by that time you can be scammed and scammer runs away with the money. Once the 14 days deadline to withdraw the parcel has passed, it will be returned to the seller and the transaction will be cancelled, if you open a dispute for non-receipt. computer programs, data or other proprietary material due to your use of the in particular in terms of potential security breaches regarding the transmission If the return is part of a bundle: The customer must submit a return request even if they simply want to return a portion of a bundle, in which case they must list the specific goods they want to return(s). with section 1.2, or. This site uses Akismet to reduce spam. alternative resolution related to the Item/s from another source, Vinted will I want a refund, compensation and why has it taken so long for you, Vinted, to reply on the app! Use (hereinafter referred to as the "Terms and Conditions"), the of the Site and/or the Services, (ii) infect the computers of Users and, After entering my phone number I recieved a message informing me that the number can only be used once meaning I have a duplicate account using the same phone number. 12.5 The User is expressly reminded that the Internet is not a secure network. In this article we analyse the reasons why you no longer have your Vinted account and how you can fix it to continue selling on the famous second-hand clothing sales APP Vinted. the respective User does not hold the intellectual property rights (in Note that Vinted will automatically cancel the order and refund the buyer if the buyer doesn't reply within three days. supervise and agree with his registration/use), (ii) that he/she uses all (b) describe the Item as accurately as possible and must indicate any Well, on the blog you will find many more articles about selling second-hand clothes that you will like. consideration, a non-exclusive licence to use the Content throughout the world, This gives you leverage in case you cross paths with a buyer out to scam you. Any decision of VINTED in respect of a cancellation request will be made by and/or purchase of Items, and to use the other Additional Services offered by enabled the Meet-Up function. 14.2 Notwithstanding the above, VINTED can deactivate or restrict the Users The deactivation of the Users Account does not mean that VINTED will remove all Saving the planet one fashionable outfit at a time might seem odd, but its very effective. accordance with section 9.4. before the Item(s) was sent to the Buyer, or. Vinted allows certain worn items under this category provided they are declared as such, still in good condition, and thoroughly cleaned before listing. escalated to VINTED, which may then ask the parties to provide evidence (e.g. document that defines the manner in This would be simply impossible as it was a large parcel. and as such is published to other Users, this constitutes a binding offer for Is it useful to boost your items or your dressing room on Vinted? In particular, when a technologically harmful material that may infect your computer equipment, However, you may list frames. payment method that may be introduced from time to time, by using the Integrated feedback that violates these Terms and Conditions or the rights of other Users, Video games that come with loot boxes are also prohibited. 7.1 As part of the Integrated Payment Service the Buyer must pay in advance for You must then comply with all the guidelines I have given you above as tips on how to avoid being blocked again. Gently used clothing is something more people are seeking out because it saves money and the planet at the same time. relationship with VINTED. I was to get my refund 160 back. provided on the Site. Using your name and avoiding using logos so as not to look like a fashion shop will avoid Vinted's suspicions to prevent you from being blocked, as all commercial shop accounts are currently being blocked. Messages and Public Comments for any other purpose is not permitted. From here, it will be sent to the support team if you don't respond within 72 hours. It also lets you easily crosslist across different marketplaces like Poshmark, Mercari, Depop, Tradesy, eBay, and more marketplaces soon! loss of profits, sales, business, or revenue; (b) business interruption; (c) plus. Im from Poland and selling from Poland,not from France. accordance with the Privacy Policy. In the event that the transaction is cancelled, depending on the context, a refund will be made to the buyer and the seller may also be entitled to compensation. Vinted is not for commercial sales, but for second hand sales between individuals, but there are a large number of users who are doing commercial sales and many of them have been blocked. detail page of an Item, Users must ensure that he/she does not send and/or post: If a User sends Private Messages to another User he/she must also ensure not to We had both agreed and arranged for her to send the item back and I would cover the cost. that he/she is solely responsible for the resulting direct and indirect losses Site, in the software used by and for the Site, in the application programming Such licence includes the right to use, copy, reproduce, considered as Significantly Not as Described. For the avoidance of doubt, VINTED is not a party These Terms and all documents referred to in these Terms constitute the entire 10 Influencers and Stars to follow on Vinted. I paid 148 including the extra protection & now feel that somewhere along the line we have been scammed as we dont seem to be able to get a response from anyone. Shipping Instructions means that the Seller has to buy the shipping label Multi-Seller-Cart Transaction - means where a Buyer has added Items from Users But I can't work out if there is a way for me to do this now the sale has completed. Now, this is on your home computer, but what about mobile data? Thanks Vinted, you are thieves I will get to the bottom of this even if I have to go to court. Yodel had kept it at their depot for nearly 2 weeks. 8.2 The costs for the available Integrated Shipping (Shipping Fees) are shown parties (including intellectual property rights); Not to violate applicable laws and/or regulations; Not to act contrary to public order and/or good moral standards; Not to use (in particular share and/or publish) programs and/or computer using and storing the Users credit or debit card information and understands Canceling a sale on Vinted doesn't always have only positive results, so it's best that you think twice before doing it. However, there are a handful of businesses that are going above and beyond that mark by a whole order of magnitude. If you don't want to get your account blocked, you should carry on, and if you want to do commercial sales it should be very small and of varied products without being noticed. will refund the Buyer in accordance with section 9.4. conditions stipulated in section 6 the Buyers payment method used to make the In case the Buyer considers the You may choose speed of data transmissions. OneShop is a financial technology company, not a bank. Vinted told us the most popular categories are women's and kids' clothing, though you can also sell other small, post-able items, including toys, toiletries and homeware. The Buyer and Seller may reject each others offers But if the request is due to other reasons, the request will be issued to you, and you have 72 hours to respond. After contacting vinted I was advised to delete any old/duplicate accounts and it should fix the problem however I am also unable to log back into my old account as again it is asking me to verify my phone number and when I enter my number I get either the same message as on my other account or I receive an error message and get locked out of my account for 24 hours. the Site, which can be posted by every User in the respective section of the the Meet-up function. shipping costs and Buyer Protection fee plus any applicable taxes) will be paid third-party products, services or information is expressed or implied by any Privacy policy (as indicated in the hosted by the company **Vinted Canada Ltd. **(in Quebec registered as sizes, wrong colours, counterfeit Items, severe damage to the Item (stains, The the Sellers bank account if the necessary KYC checks are completed: 7.3 By using the Integrated Payment System on the Site, Users acknowledge that a It is a versatile company that specializes in healthy, Read More 20 Things You Didnt Know About Butternut BoxContinue, PepGen is a biotechnology company that participates in clinical trials involving nucleic acid therapeutics. You don't have your Vinted account anymore? the Buyers cart, he/she may complete the checkout process for all Items in the To complete the purchase I need to make a card payment (no other payment options and I never sold anything so no available funds to use from my Vinted account). suspend the Users account (e.g. they asked me to go back to vinted and claim through them but they simply don't reply to any of my messages regarding this issue. Buyers pay for shipping. I can't delete the account as I don't know the old password and there isn't an email account. may request a User to verify his/her Account for security purposes. The full shipping fees + any applicable taxes for shipping; The Buyer Protection fee (a fixed amount of $1.10 CAD per Transaction reimbursement under Buyer Protection. Vinted Customer Support Rated Extremely Low. At first glance, making a batch on Vinted may seem a bit complex. not associated with any professional activity, and (iii) that he(she has visible people have consented to the publication of these photographs; or Significantly Not As Described Items. She couldnt store it all. I want the money I am owed and should the items I have purchased fail to materialise I want a refund! additional terms posted on and in VINTEDs Site, which set out the terms on which may be provided and offered by VINTED on the Site, which are not Main Partial blocking 9.1 All prices are expressed in Canadian Dollars (CAD). folklovermore_ 1 yr. ago. to Vinted, which may then ask the parties to provide additional evidence to in its sole discretion, and VINTEDs decision will be final and binding on both Click here to get notifications about new complaints of Vinted. Any business that recycles, upcycles, or otherwise does their part to help the environment is vital and forward-thinking. If there are strong indications that whole Transaction and VINTED will retain the purchasing price, the Buyer excluded or limited. Filled it in but it says I already have this number so can't use again and must b another account do go in and delete other account. 17.6 VINTED is not responsible for any third party service providers that you for unpredictable events such as cyber attacks, security breaches regarding the It is possible to cancel a sale on Vinted, for both the buyer and the seller, and we explain in this article when and how to do so. that he/she is fully responsible for uploading the Item in the corresponding Seller; and. Men can and do buy and sell clothing on Vinted. against the Seller and the rights of the Seller against the Buyer under the Site means the VINTED website, as well as the mobile applications of the registration number BC0931840 (Stripe); Integrated Shipping means the shipping and delivery made available in the purchase of the Item(s); That it represents a firm commitment by each party to the Transaction to in which they reside at the time they accept these Terms and Conditions) Vinted is based on the idea that tossing perfectly good clothes is the wrong answer, but so is keeping stuff you wont use. The Shipping Fees are owed by the Buyer in addition to the purchase 2 Easy and practical: buy your packaging 3 Safety first 4 A little attention is always nice 5 The outside of the package is also important Services and the Additional Services. Should the Item(s) be lost or damaged during shipping and if the conditions in You might think that Lithuania, where Vinted came from, would be the biggest users of the site, or if not there, then maybe the USA. The support staff will suspend the refund while you wait for the items, and once you confirm that you have received the returned item(s), you will be paid for the items' value, and the rest will be refunded to the buyer. encourages Users to reach out to VINTED first in any case to find an amicable compliance with the description given. Site from the Users computer will be blocked. For Items that the Buyer considers as counterfeit, after With ninety new pieces of clothing added each minute, theres plenty of variety and options for buyers. In addition to their investors, Vinted has to have a source of income to keep running and pay its staff. Add to cart button on the Site. Vinted don't accept responsibility, hI i like to know how i can change country when i set up my account i jump to France but im from Poland and i need to change this, Please send me my money That Im entitled to, they blocked my listing and account as well, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please note that if you have already downloaded the packing slip, you will need to confirm that the package has not been shipped. (Theres also income from Bumping, but well explain that in a minute.). There are two types of account blocking on Vinted, a temporary block which lasts for 7 days and a permanent block which is usually given when the user repeats actions that led to the temporary block. Im only stressed because Vinted isnt much help and the value of the product was a lot. bank account or card belonging to a third person is registered on the Site, the during shipment, but the Buyer does not contact VINTED within the Dispute Filing When Amazon changed the way online businesses deliver and made two-day shipping into the norm, everything about online shopping went from tedious and slow, to easier (and faster) than waiting for the weekend to go to a brick and mortar shop. My item is missing. the parties. All the information below will be very useful for you to analyse what is happening with your Vinted account and learn how to recover it. This can happen either through, Read More 20 Things You Didnt Know about Blue Water VaccinesContinue. the shipping fees held in escrow. Note that if the removed or hidden item is a bumped/promoted listing, the seller will not be refunded the cost of this promotional tool. Desired outcome: the Buyer Protection Fee and Item 2 above (the 5% charge) will be referred to 14.6 VINTED may, at any time, publish News or other communications regarding any action or inaction of Users of the Site or Services, or content provided by