There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. Read more about delayed baggage. Do check before you book and regularly before you travel for updates as the advice can change. If you are already at the airport when a flight is cancelled, we comply fully with the requirements of the European Union's Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of Denied boarding, flight cancellations and long delays. 10.8. If thepoints do not show on your account within six weeks,please contact Alamoto claim them back using your 10 digit membership number. Requirements change on a regular basis (including the length of time it is likely to take to obtain the appropriate passports and visas) and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through - and any requirements on your return to the UK. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. 1.9 If booking within 12 weeks of departure, full payment will be required by credit card or debit card at the time of booking. Enterprise Rent-A-Caris a household name for frequent travellers and road trippers alike. 12.3. The planned scheduled time of departure and arrival of your flight, The airport and terminal of departure and arrival, The latest times you can check in for your flight, The number of en-route stops or aircraft changes, if known at the time of the enquiry, The name of the operating carrier and the flight number, Your cabin baggage allowance along with your free 'checked in' baggage allowance plus the charges we make for additional and excess baggage, The aircraft type scheduled to be operated on the route, its seating configuration and lavatory availability, if known at the time of the enquiry, Where to find the rules of our frequent flyer programme, Flying Club, Any conditions attached to the fare you will pay including whether or not it is refundable. You should check your e-tickets very carefully immediately on receipt to ensure you have the correct flight times. Allowing reservations to be held or cancelled without penalty for 24 hours 5. If your passport is in its final year, you should check with the Embassy of the country you are visiting. The minimum number required for the booking to go ahead will be provided to you at the time of booking, along with the time limit for us to tell you if your booking has to be cancelled due to the required minimum numbers not being reached. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . Discounted rates are ineligible for Virginpoints including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals. By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions which apply to it and agree to be bound by them. WebIntroduction to Virgin Atlantic. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Flying Club membership number must be provided at the time of reservation or rental. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. We reserve the right to cancel your booking. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. 15.5 We limit the maximum amount we may have to pay you for any claims you may make against us: (i) The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is 50 per person affected unless a lower limitation applies to your claim under this clause; (ii) In regard to package bookings, our liability (except in cases involving death or personal injury as a result of our negligence, or the negligence of our suppliers who provide some of the services that form part of your Contract with us), shall be limited to a maximum of three times the price of your travel arrangements (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under any conditions of carriage or International Conventions. Visit National Car Rentalto make a reservation and earnpoints on your rental. 15.2 In respect of Packages, we will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from: (i) the act(s) and/or omission(s) of the person(s) affected or another/any member of your group; (ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in the booking that are unforeseeable or unavoidable; (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken; (iv) any loss or damage you incur that relates to any business activity (including without limitation loss of earnings); (v) any loss or damage that relates to any services that you may have entered into separate contracts for with other providers/suppliers and which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in destination from a third party) and/or any services provided near to where you are staying such as water sport providers, beach vendors, shops, massage and other spa therapies and sporting facilities; (vi) any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to it being confirmed, we could not have foreseen you would suffer or incur if we breached our Contract with you; and any damage, loss or expense or other sum(s) of any description pursuant to clause 16 (Covid-19). You are strongly recommended to review any travel warnings, prohibitions, announcements or advisories issued or updated by The Foreign, Commonwealth and Development Office Travel Advice Unit at www.gov.uk/travelaware prior to booking your international travel arrangements and regularly prior to departure. Can I earn Flying Club Points on my booking, or pay for my trip using my existing points? 8.5. You may not sub-licence, assign or transfer any licences granted by Virgin Atlantic Holidays, and any attempt at such sub-licence, assignment or transfer shall be null and void. We will charge a reasonable fee for such assistance if the difficulty is caused intentionally by you or a person in your booking, or as a result of your negligence. The following rates are excluded from mileage collection: Wholesaler rates, US Army, leasing, SIXTI, trucks, ADAC, long term rentals, Deutsche Telekom, EADS, Capgemini, Infineon Technologies AG, Saint-Gobain, REWE, SAP, IDS Scheer, accident substitute cars, and certain special Internet offers. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. We continue to review this and working to open up these options to more customers. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. Occasionally, things do not go as planned. Be sure to provide your Flying Club membership number when you arrive at Enterprise to pick up your vehicle. In the unlikely but regrettable event that your baggage is not found within the 21 days after you file the Property Irregularity Report, we promise upon request to provide confirmation of your loss for insurance purposes or, if you do not have insurance, process your claim within the limits of our liability. Instead, your contract will be with the supplier of that Excursion or Locally Booked Excursion and not with us. Bear in mind you may have to wait longer than expected. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply. What visas and documentation do I need to take on trip? Leisure rate: earn 1000points for rentals in USA and Canada, When booking Alamo with Virgin Atlantic you get:Online Check-Into speed up the process. 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Back to My booking About Virgin Atlantic Our story Business as a force for good Media centre Annual reports Careers Support Help and contact Before you book At the airport On Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. Any such terms shall be incorporated into your Contract with us and will apply to you on that journey. One of our aims is to provide you with a seamless journey from the time you make your booking right through to when you touch down and collect your baggage. 12.1. Up to 10%* discount onSIXT rent a car orSIXT rent a truck and up to 20% discount onSIXT limousine service. And Jane may be spelt Jayne. WebVirgin Atlantic policies Policies and claims. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. However you cannot transfer the ticket to another person. 1.4. Website bookings must be cancelled in the first instance by calling our Customer Service Centre and subsequently applying for a refund, within the 24 hour time frame. Please ask us to confirm what protection may apply to your booking. If we can we will call you to discuss your concerns alternatively, or at your specific request, we will write or e mail you.
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