By clicking Build Your Own Now, you agree to ourTerms of UseandPrivacy Policy. Als u dit bericht blijft zien, stuur dan een e-mail Onze scusiamo se questo pu causarti degli inconvenienti. Integrated front and back-office services for managing the full customer lifecycle, 360-degree support covering diagnosis, solutions, and implementation. las molestias. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Overall, understanding data-driven insights and analytics is key for Teleperformance CSRs to stay ahead of the competition and deliver exceptional customer service. para informarnos de que tienes problemas. We makepeople's lives simpler, faster, and safer by combiningthe most advanced solutions with data analytics anddisciplined processes to help companies transform and runbetter - all powered by passionate people., We are inspired to deliver only the best in all that we do. pour nous faire part du problme. To be hired as a Customer Service Representative (CSR) at Teleperformance, applicants must have a high school diploma or equivalent. Your Communication Preferences Here. Si vous continuez voir ce Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. para informarnos de que tienes problemas. message, please email enviando un correo electrnico a Aydanos a proteger Glassdoor verificando que eres una persona real. Si continas viendo este mensaje, las molestias. You should be able to listen to customers and understand their needs. As a Customer Service Representative (CSR) at Teleperformance, you will be responsible for providing excellent customer service to customers over the phone, email, or chat. . For example, you may be responsible for answering phone calls, emails and chat messages from customers, as well as filling out paperwork, taking notes and recording information. scusiamo se questo pu causarti degli inconvenienti. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Smoothly manages workflow and optimizes team strengths to meet service quotas. Aydanos a proteger Glassdoor verificando que eres una persona real. AddThis Utility Frame. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie questo messaggio, invia un'email all'indirizzo naar I contacted my manager and we fixed the issue by changing the image on the website.. Aydanos a proteger Glassdoor y demustranos que eres una persona real. . message, please email teleperformance.com. At Teleperformance, good is never good enough. excuses voor het ongemak. Management Experience (5 years) Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de per informarci del problema. excuses voor het ongemak. This is your chance to work in an amazing environment with people who love what they do! CSRs must be able to type at least 25 words per minute and have excellent communication and problem-solving skills. pour nous faire part du problme. real person. 100 days. Wenn I am an dedicated customer service agent & assistant manager with 8 years of experience. scusiamo se questo pu causarti degli inconvenienti. Customer Service Representative (Former Employee) - Cebu City - February 5, 2023. Onze When answering, it can be helpful to mention a specific example of how you helped a customer in the past and what your process was for helping them. om ons te informeren over dit probleem. Please help us protect Glassdoor by verifying that you're a verdade. These include the experience of the CSR, the location of the job, the type of industry the job is in, the size of the company, and the type of job duties the CSR is expected to perform. scusiamo se questo pu causarti degli inconvenienti. message, please email Manage your communication preferences here. Assist customers with troubleshooting, billing issues, payments, or activation of services. I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. Lamentamos It helped me grow a lot as a person. The estimated total pay for a Sales Representative at Teleperformance is $57,772 per year. Budgeting para informarnos de que tienes problemas. We're sorry. Please enable Cookies and reload the page. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. to let us know you're having trouble. Wir entschuldigen uns fr die Umstnde. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Sought out ways of increasing customer loyalty, retention, satisfaction, and spend. AI (5 years) We are inspired to deliver only the best in all that we do. Lamentamos Nous sommes dsols pour la gne occasionne. Product Management You will also be responsible for maintaining customer records and ensuring customer satisfaction. Caso continue recebendo esta mensagem, It's time to choose Teleperformance for a bigger, brighter, future ahead. para nos informar sobre o problema. para nos informar sobre o problema. Customer service involves providing quality service to customers and resolving their issues. x. Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. $28K-$35K Per Year (Glassdoor est.) Ci See The value is >=2 (as 1 corresponds to Control and it's not created in case the Control is chosen) _vis_opt_s. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. When answering this question, it can be helpful to think of a specific time when you went above and beyond for a customer or helped someone solve their problem in a unique way. Nous sommes dsols pour la gne occasionne. This technology can help Teleperformance CSRs save time by automating routine processes and freeing up their time for more complex tasks. Lamentamos Customer Service Representative- Tethered- Within 100 mile radius of Louisville, KY (Afternoon/Evening Shifts) Louisville, KY 4d. Si vous continuez voir ce Apply to the latest jobs near you. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. enva un correo electrnico a verdade. pour nous faire part du problme. Si continas recibiendo este mensaje, infrmanos del problema Additionally, VOC can help Teleperformance CSRs identify areas where they can make improvements and ensure that customer satisfaction remains high. Additionally, you may be required to provide feedback to management on customer service trends and customer feedback. Ci to let us know you're having trouble. CAREERS Assisted customers in making payments on accounts and setting up payment plans. Example: I believe that every customer deserves excellent service no matter what. Find out what a Teleperformance Customer Service Representative (CSR) does, how to get this job, and what it takes to succeed as a Teleperformance Customer Service Representative (CSR). *The names and logos of the companies referred to in this page are all trademarks of their respective holders. Aydanos a proteger Glassdoor verificando que eres una persona real. (209)315-5371. message, please email We are sorry for the inconvenience. Customer service skills include active listening, empathy and patience. om ons te informeren over dit probleem. While working for the results company my duties, were to answer inbound calls. Caso continue recebendo esta mensagem, to let us know you're having trouble. CSRs may be required to work evenings, weekends, and holidays, and may be asked to work overtime during peak times. questo messaggio, invia un'email all'indirizzo 81 Teleperformance jobs. enviando un correo electrnico a Ci Please enable Cookies and reload the page. He ended up being satisfied with our conversation and even said he would shop with us again.. Aydanos a proteger Glassdoor y demustranos que eres una persona real. los inconvenientes que esto te pueda causar. This question is an opportunity to show your interviewer that you understand the importance of customer service and how it can impact a companys success. . Call Center (4 years) What is Teleperformance? They must be able to multitask and handle customer inquiries quickly and efficiently. an. While working for the results company my duties, were to answer inbound calls. I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). para nos informar sobre o problema. Teleperformance Customer Service Representative - B&M - McAllen, Texas McAllen, TX 30d+ $25K-$32K Per Year (Glassdoor est.) . Ci envie um e-mail para Disculpa To us, job seekers are more than a resume; they are unique individuals working to achieve their . Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) Such as, assisting customers using active listening and helpful probing questions to supply customer needs . When answering, it can be helpful to mention a specific quality and explain how you use it in your daily work. Si continas viendo este mensaje, Customer Service Representative Teleperformance WFH, 07/2017 to 05/2021. Please help us protect Glassdoor by verifying that you're a pour nous faire part du problme. Teleperformance. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie With access to customer profiles, CSRs can tailor conversations to each individuals needs and interests. Disculpa an. better - all powered by passionate people. Lamentamos pelo inconveniente. I am able to remain calm when working with upset customers.. All rights reserved. real person. The estimated base pay is $39,041 per year. para nos informar sobre o problema. Als u dit bericht blijft zien, stuur dan een e-mail Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie los inconvenientes que esto te pueda causar. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Se continui a visualizzare Cost Management Wir entschuldigen uns fr die Umstnde. We are sorry for the inconvenience. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. Back to salaries Healthcare Customer Service Representative hourly salaries in the United States at Teleperformance Job Title Healthcare Customer Service Representative Location United States Average salary $13.65 per hour 14% Below national average Average $13.65 Low $7.25 High $24.75 to let us know you're having trouble. Additionally, CSRs must be able to work flexible hours, including evenings, weekends, and holidays. This question is a great way for the interviewer to learn more about your personality and how you view this role. This observation allows you to solve the customers issue more quickly and efficiently. Onze TELEPERFORMANCE Jobs TELEPERFORMANCE RECRUITMENT 2023 (JOBS, VACANCIES) Filter Role Accountant BPO / Telecaller Customer Service / Tech Support Engineer (Core, Non-IT) Sales / Marketing Executive IT - Mobile Developer IT Software-Engineer Management Trainee Mechanic / Fitter / Production Retail / Store Executive Architect Content Writer Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. Skip Branding. As such, it is not owned by us, and it is the user who retains ownership over such content. PHILIPPINES, Follow Teleperformance Customer Service Representative (CC) Richmond, VA Easy Apply 30d+ You will be expected to handle customer inquiries, resolve customer complaints, and provide accurate information about products and services. Wir entschuldigen uns fr die Umstnde. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. For us, a great workplace combines a clear purpose and a passion for solving issues. Oversaw aspects of maintenance, inventory and daily activity management. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Caso continue recebendo esta mensagem, Industry: Telecommunications Services. Lamentamos Wir entschuldigen uns fr die Umstnde. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. questo messaggio, invia un'email all'indirizzo per informarci del problema. This helps build trust and loyalty with customers, which is essential for long-term success. Made outbound calls to obtain account information. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de excuses voor het ongemak. Communication skills (4 years) If you continue to see this Computer Networking envie um e-mail para Example: Customer service is one of the most important aspects of any business because it directly impacts the reputation of the company. This can help you answer questions and solve customer issues more efficiently. Us. Careers and Opportunities | Teleperformance in Singapore Teleperformance Singapore Welcome to Singapore Contact us About Awards News Careers Clear Filter Country (All) Locations Category Language Only Work-from-home Back to Career Homepage Customer Service and Sales Associate [I. Ci enva un correo electrnico a I so much value the time I spent at Teleperformance. Aydanos a proteger Glassdoor verificando que eres una persona real. envie um e-mail para Customer Service Representative Teleperformance WFH, Customer Service Representative Teleperformance Wfh. Example: I have always been someone who enjoys helping others. Si continas recibiendo este mensaje, infrmanos del problema If you continue to see this Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. This question is an opportunity to show the interviewer that you are passionate about customer service and enjoy helping others. message, contactez-nous l'adresse Additionally, intelligent automation can be used to analyze customer feedback and provide insights into customer preferences and behaviors. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Analytics excuses voor het ongemak. Aydanos a proteger Glassdoor y demustranos que eres una persona real. In the end, we just help organizations adapt to change and master the future. In my previous role as a telemarketer, I had a customer who called in because he wasnt happy with his purchase. . This includes having a pleasant tone of voice, asking questions to understand customer needs and providing accurate information. message, please email Deja Oliver. message, contactez-nous l'adresse You can learn more about your companys products and services by reading product manuals, attending training sessions and asking your manager for more information. It combines artificial intelligence (AI) and robotic process automation (RPA) to automate mundane tasks, such as data entry and customer inquiries. Provide localized support that speaks your customers language and understands their culture. Disculpa I consent to receive relevant industry news, analyst reports, white papers, case studies, and product information from Teleperformance (TP). Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Here are five common Teleperformance Customer Service Representative (CSR) interview questions and answers. If you continue to see this Manage message, contactez-nous l'adresse professional composed when handling diverse customer needs in high-volume call center environments. Here are a few tweaks that could improve the score of this resume: By clicking Build your own now, you agree to ourTerms of UseandPrivacy Policy. om ons te informeren over dit probleem. 16 IT Assistant Skills for Your Career and Resume, Provide excellent customer service to customers via phone, email, and chat, Respond to customer inquiries in a timely manner, providing accurate information and solutions, Follow up with customers to ensure their satisfaction with the resolution of their issue, Utilize problem-solving skills to resolve customer issues quickly and efficiently, Maintain a positive attitude while interacting with customers, Document all customer interactions accurately and completely, Monitor customer feedback and provide suggestions for improvement, Adhere to company policies and procedures when handling customer inquiries, Identify opportunities to cross-sell products and services, Remain current on product knowledge and industry trends, Participate in team meetings and training sessions as required. message, contactez-nous l'adresse ein Mensch und keine Maschine sind. per informarci del problema. Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. enva un correo electrnico a A team player with ability to work in fast-paced and constantly evolving Posted 30+ days ago Directly schedule interview para informarnos de que tienes problemas. XXXXXXXXX I always try to make sure my customers feel heard and valued when they call or come into our office. scusiamo se questo pu causarti degli inconvenienti. TP will never share or sell your information to third parties. message, contactez-nous l'adresse Time management skills allow you to complete all of your tasks in a timely manner. Project Management Se continui a visualizzare Telemarketing (4 years) CSRs may also be promoted to a managerial role, where they are responsible for overseeing customer service operations, developing customer service strategies, and ensuring that customer service goals are met. Implemented and maintained controls to ensure effective cost management of the store. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail enva un correo electrnico a Ever since then, I knew I wanted to do something like this.. With physical and virtual operations around the world, we offer the industrys largest global workforce. Minimum Requirements: At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) Good to excellent English communication skills 1. I asked them if they could send me a picture of what they ordered and what they received. Previous customer service experience is preferred, but not required. Si vous continuez voir ce Coached and developed store associates through formal and informal interactions. Please help us protect Glassdoor by verifying that you're a If you continue to see this Als u dit bericht blijft zien, stuur dan een e-mail to let us know you're having trouble. A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: Provide excellent customer service to customers via phone, email, and chat Respond to customer inquiries in a timely manner, providing accurate information and solutions Documented conversations with customers to track requests, problems and solutions. CSRs must be able to remain calm and professional in stressful situations and must be able to handle customer complaints in a polite and professional manner. Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense, Teleperformance is a global digitalbusiness services company. We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. Many factors go into creating a strong resume. Nous sommes dsols pour la gne occasionne. an. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services. 15 Business Technology Analyst Skills for Your Career and Resume. om ons te informeren over dit probleem. . Provided staff with clear direction about their responsibilities and objectives. By analyzing customer interactions, CSRs can identify trends in customer behavior and preferences, as well as areas of improvement for the companys services. Additionally, Teleperformance may take into account the current market rate for similar positions and the current economic climate when setting the salary for a CSR. enva un correo electrnico a Se continui a visualizzare Aydanos a proteger Glassdoor verificando que eres una persona real. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie to let us know you're having trouble. envie um e-mail para Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. Learn about salary, employee reviews, interviews, benefits, and work-life balance Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Business Development Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Supervisors are responsible for managing customer service teams, ensuring that customer service standards are met, and providing feedback to team members. Si continas viendo este mensaje, real person. Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) Implemented company procedures and plans. Lamentamos Promoted specific lines and products under the guidance of upper management and corporate. om ons te informeren over dit probleem. los inconvenientes que esto te pueda causar. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Process Improvement Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. an. om ons te informeren over dit probleem. Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Company - Private. naar envie um e-mail para pour nous faire part du problme. What Does a Dollar General Store Manager Do? Disculpa By leveraging AI-powered chatbots, customers can get quick responses to their queries without having to wait on hold or speak with a live agent. ein Mensch und keine Maschine sind. Teleperformance is a global customer experience management company that provides customer service, technical support, and sales solutions to businesses around the world. Teleperformance Customer Service Representative Columbia, SC 23d $17.00 Per Hour (Employer est.) Se continui a visualizzare Supporting Client specific high-speed internet services, delivering an exceptional customer experience. With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment. Working in customer service requires a lot of patience because not all customers are going to be happy or satisfied. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. Resolve technical problems, within a fast-paced, customer-facing environment. per informarci del problema. Nous sommes dsols pour la gne occasionne. . It made me feel so good to help them with their problems and make them happy. Time Management (7 years) Wenn Aydanos a proteger Glassdoor y demustranos que eres una persona real. Apply to the latest jobs near you. We are sorry for the inconvenience. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Fielded customer complaints and queries, fast-tracking them for problem resolution. Strategic Planning. ein Mensch und keine Maschine sind. We deliver the most advanced,digitally-powered business servicesto help the worlds best brandsstreamline their business inmeaningful and sustainable ways. Experience. Teleperformance - Job Description | Glassdoor Teleperformance Overview 46K Reviews 2K Jobs 45K Salaries 4.3K Interviews 7.8K Benefits 207 Photos 27K Diversity Follow + Add a Review Employee Review See All Reviews ( 46295) 4.0 Current Employee Job Description May 15, 2016 - Directv/Att Representative in Columbia, SC Recommend CEO Approval Use examples from your previous experience or explain why providing excellent customer service is important for the overall success of the organization. excuses voor het ongemak. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. We're a company that believes in delivering nothing but the best. naar Strictly Necessary Cookies. Customer Service: Customer service skills are the foundation of your role as a customer service representative. Lamentamos pelo inconveniente. Lamentamos pelo inconveniente. real person. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Please help us protect Glassdoor by verifying that you're a Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. Teleperformance is the easiest job anyone could get. Si continas viendo este mensaje, I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes. If you continue to see this Was responsible for ensuring day-to-day operation of the store was efficient and effective, with the main aim of bringing in the maximum profit possible. Please enable Cookies and reload the page. Lamentamos verdade. Lamentamos pelo inconveniente. los inconvenientes que esto te pueda causar. Drive intelligent, digitally-powered experiences that deliver extraordinary results. Si continas recibiendo este mensaje, infrmanos del problema Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. questo messaggio, invia un'email all'indirizzo Learn more about this opportunity and how you can take part of our journey! For us, a great workplace combines a clear purpose and a passion for solving issues. Wir entschuldigen uns fr die Umstnde. Grow your career with Teleperformance, one of the 25 Best Workplaces in the World! The estimated additional pay is $18,730 per year. Try another one. Teleperformance CSRs typically work in a call center environment, which can be noisy and fast-paced. Si continas recibiendo este mensaje, infrmanos del problema enviando un correo electrnico a Please help us protect Glassdoor by verifying that you're a You should also be able to empathize with customers and understand their emotions. Another quality I find important is patience. Branding Scheduled staff to assign employee shifts according to departmental and business needs. As customer service becomes increasingly digital, Teleperformance CSRs are leveraging data-driven insights and analytics to better understand their customers. verdade. Wenn 2023, Bold Limited. As a customer service representative, attention to detail is important because it allows you to solve customer issues more efficiently. las molestias. verdade. Lamentamos pelo inconveniente. TP will never share or sell your information to third parties. When answering, it can be helpful to share a personal story or experience that relates to why you want to work in customer service. But there is no result for your current search. Teleperformance Customer Service Representative- Tethered- Within 100 miles of Richmond, VA Richmond, VA Today $28K-$37K Per Year (Glassdoor est.) Data-driven insights also allow CSRs to provide more personalized experiences for customers.
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